According to a recent tweet from REI, dogs are not allowed in their stores unless they are service animals.
This rule has sparked some irritation among customers who need to fit gear like leashes, harnesses, and collars. The question that arises is: why can’t a store selling dog-related equipment welcome dogs? The company explains they want to make sure everyone feels comfortable. Some people, after all, have health issues that prevent them from being around animals. Additionally, various state and local health codes prohibit pets in stores.
Emotional support animals, while incredibly valuable for mental wellness, don’t get the same pass as service animals at REI. The Americans with Disabilities Act (ADA) makes a clear distinction: service animals perform specific tasks related to a person’s disability. Emotional support animals, although comforting, don’t meet this standard.
So, which dogs qualify as service animals? According to the ADA, service dogs assist individuals with various disabilities—be it physical, psychiatric, or sensory. These dogs can help with tasks such as pulling a wheelchair, pressing elevator buttons, alerting to sounds, retrieving items, providing balance, and reminding individuals to take their medication. Specific types of service dogs include Seeing Eye dogs for the visually impaired, seizure response dogs, hearing dogs for those with hearing loss, and psychiatric service dogs for conditions like PTSD.
When planning a trip to REI with a service dog, it’s wise to carry documentation. While not legally required, having papers that verify the dog’s service status can prevent misunderstandings. REI staff may deny entry if the service dog is disruptive, such as uncontrolled barking or jumping on others.
Handling a service dog comes with responsibilities. The ADA mandates that service dogs must be under control at all times, whether on a leash, tether, or through voice commands. The dog must be housebroken, and it’s the handler’s duty to clean up after the dog. Local and state laws also require service dogs to be vaccinated.
What about alternatives to bringing your dog to REI? Fortunately, there are several options. Online shopping for dog gear can be a straightforward solution, with many sites offering refund and exchange policies for size issues. Local pet-friendly stores are another great option. Check a store’s pet policy online or call ahead to confirm.
In summary, REI only allows service animals in their stores. Service animals must perform specific tasks related to their owner’s disability. Emotional support animals don’t qualify for entry. For those who rely on emotional support dogs, exploring online shopping or local pet-friendly stores can be an excellent alternative.
So, while REI has strict rules about allowing only service animals, there are many other ways to get the best gear for your furry friend without any hassle.
